You aren’t doing anything wrong.
We have had occasions where customers using Mac OS 10.8.x are unable install the Aperture Books software. As far as we can tell, this is a Safari bug and the .dmg file is corrupting during the download.
If you install Firefox (mozilla.org) or Chrome (Google), then browse to our download page on the Aperture Books website and download our installer file, it will install correctly.

There are two ways to do this. Right click on the image in the left hand panel before using it within your document. If you have already placed the image into your document then you can rotate it using the orientation tool in your Inspector pallet.

Double click on the photo that you want to edit. The image box editor will open and you can define the area you want by ‘drag and drop’, resize if required. You can also move the area around to select the part of image you want.

You will need to open the picture box, by double clicking and select the area of the picture that you want to be displayed by drag and drop.

Yes – use Ctrl-C or Apple-C to copy from your package and then open then double click your text box on the Aperture page and Ctrl-V or Apple-V to paste the text into the text box.

Yes – You can add your image to the backgrounds tab using the ‘+’ button on the right hand side of the tab. Or ‘Drag and drop’ your picture onto the page, right click, select fit to page or spread and send to back if required. You can change the opacity of this image using the inspector.

No – Some products such as calendars open with page styles in place. You can use these or amend to suit. Photobooks start with plain pages that can be used and edited as you wish. Just click on your page style and drag it onto your page.

No – It is essential to select a printed cover product before creating your photobook.

The simple answer is Yes – we will retain all files for three months.
> Simply go to our members area (members.aperturebooks.com)
> log in using the same username and password you use to purchase your books
> click on ‘Previous Orders’
> find your chosen project and click on ‘Reorder’
> this will take you through to the shopping basket where you can proceed to place your new order

Most images will reproduce fine in the printed product. If you have images from a mobile phone or a low Megapixel (2 Megapixel for example) camera then the finished print quality will only be as good as the image provided.

Ideally your images should be 300dpi at actual size of print. Canvases require 200dpi at actual size of print. The system will inform you of any images that fall below 200dpi on canvases.

These products have been designed with a large number of text boxes where you can type your comments, memorable dates etc. If these boxes are left empty the software recognises this and is reporting it to you in the ordering process. Do not worry about it, this message will not stop you from ordering your gift and must be regarded merely as a notice.

Our target is to print, pack and despatch your order within 7-10 working days (exc. weekends and public holidays) from the day we receive your uploaded artwork and process your order. Orders are processed between 9am – 5pm, anything received after that will be processed on the following working day. If for whatever reason we forsee any potential delay to your order, you will be advised. Deliveries outside of mainland UK may differ. If you require your order to sent outside of the mainland UK, please contact us for an accurate timescale. (+44 (0) 1483 596223)

Check the updates and you choose whether to update the software. If you select any of the boxes available to update then select the start button your software will start the update process.

Using a promotional voucher code is easy. Simply build your product and click on the shopping trolley to purchase your creation, follow the instructions on screen and before you confirm your order, enter the voucher code in the box provided and click on ‘redeem’. Your final price will be adjusted to reflect your promotional voucher code. Unless otherwise stated, all promotional voucher codes are only valid for one product per household. Further promotional transactions using the same voucher code may invalid all orders. Vouchers cannot be used in conjunction with any other promotional offers. Only one promotional voucher code can be used per transaction.

Yes – you can save the files from the software and upload them to use via our ftp service or send them to us on a DVD. To send a file via our ftp service follow these simple steps:

1. Once you’ve completed the online order form, go back to the fotoboox software and click ‘save’ rather than ‘upload’
2. Locate the saved folder on your computer
– Mac users: right click on folder and click ‘compress file’
– PC users: right click on folder. Hover over ‘send to’, then click ‘Compressed (zipped) Folder’
3. Send via WeTransfer or similar FTP site online to enquiries@aperturebooks.com

There are many things you can do to ease your mind when it comes to colour fidelity. We have put together this simple PDF guide to help you: click here for our Colour Calibration Guide.

Don’t worry, they have not been deleted. There is a bug in the latest version of the software that has created a new ‘projects folder’ on your hard drive.
You will be relieved to know that your old project folder has not been removed so all your previous projects can be found. You can use them again by simply following the following:

On a PC: In your ‘my Documents’ folder, you will find a folder called ‘Aperture Books Projects’, this is the old folder. You will also find one called ‘Aperture_Books Projects’, this is the new folder. Simply copy the entire contents of ‘Aperture Books Projects’ to the folder called ‘Aperture_Books Projects’. This will enable you to see all your previously saved jobs.

On a Mac: In your ‘user’ folder, you will find a folder called ‘Aperture Books Projects’, this is the old folder. You will also find one called ‘Aperture_Books Projects’, this is the new folder. Simply copy the entire contents of ‘Aperture Books Projects’ to the folder called ‘Aperture_Books Projects’. This will enable you to see all your previously saved jobs. This will resolve your missing projects issue.

Don’t worry too much, this may not effect the quality of your printed book.

Our software will display a warning for every image that has a resolution lower than 300dpi. If your images have been saved at 300dpi and then enlarged, even a little to fill a picture box or page, the images ‘effective’ dpi will have been reduced and therefore fallen below 300dpi.

In the vast majority of cases, you will only enlarge their images by a few percent, therefore the dpi has only dropped a little and you will not notice any difference in the final print quality. If however, you have significantly enlarged the image, we highly recommend you swap it for a higher resolution image. These warnings can be ignored by you at the point of order, should you choose to do so.

You can check to see how much you have increased your image by on the right hand side tool bar. Simply select the small ruler tab and this will open the measurement toolbar. In the bottom section of this toolbar you will see a ‘Scale (%)’ figure. This displays the actual percentage of your image.

To enable us to stay as faithfull as possible to your colours, your images should be save as sRGB

Here is a link to a PDF with all the page and cover dimensions for the Coffee Table books…

http://order.fotopix.co.uk/customise/images/Cover_Page_Dimensions_COFFEEtablebooksONLY.pdf

We always recommend importing your images as JPEG’s but you can also import TIFF and PNG files.

You can have your order delivered to anywhere you choose. After you have completed your book and processing your order in the ‘checkout’ you will be given the option in the shipping section to choose a different delivery address.

The page style template has been set up like this but is really easy to turn back to colour. Highlight the image that needs to change. Go to the grey inspector panel on the right hand side. Choose the second tab at the top with the white landscape rectangle. In the Image Enhancement section change the mode to ‘original’. Your picture should now be back to colour.